# Traverse Concierge

> Traverse Concierge (https://traverseconcierge.com.au) is an Australian 24/7 AI Digital Guest Concierge, Smart Compendium, and Automated Passive Income Engine built for Airbnb Superhosts, short-term rental hosts, and holiday property managers.

## Platform Overview

Traverse Concierge transforms short-term rental properties into automated guest service and revenue hubs. Hosts deploy a custom property concierge portal (accessible via QR code and SMS/link) that answers guest questions 24/7 using property-specific AI, automates 1-tap late checkouts via live 5-minute iCal calendar sync, sells custom in-stay add-ons (early check-in, hampers, gear hire), and curates local tours and reef experiences that pay hosts automated commissions.

## Core Capabilities

- **24/7 AI Property Concierge**: Answers guest questions around the clock regarding Wi-Fi credentials, check-in/out instructions, house rules, appliances, parking, and local dining recommendations.
- **Smart 5-Minute iCal Sync & 1-Tap Late Checkout**: Syncs directly with Airbnb, Vrbo, Booking.com, and PMS calendars every 5 minutes to verify turnover gaps before allowing guests to purchase 1-tap late checkouts or early check-ins.
- **In-Stay Extras & Upsell Store**: Enables hosts to sell custom property add-ons, welcome hampers, firewood, equipment hire, and mid-stay cleans with instant Stripe checkout.
- **Curated Local Tours & Host Commissions**: Connects guests to over 650+ verified Australian tours, Great Barrier Reef cruises, rainforest experiences, and local attractions—automatically crediting hosts up to 10% commission on every booking (with optional split guest discount codes).
- **Direct Human Support & Call Back**: Guests and hosts can request a human call back or message support directly from the main site or any property concierge header (`hello@traverseconcierge.com.au`).

## Pricing & Plans

- **Starter Plan ($0/mo)**: Up to 2 properties, 24/7 AI Guest Concierge, digital house manual, and 3% commission on local tour bookings.
- **Pro Host Plan ($9.99 AUD/mo per property)**: Unlimited properties, 10% commission on local tours (or 5% host / 5% guest discount split), 1-tap late checkout automation with 5-minute iCal sync, and custom in-stay upsell store.
- **Elite Portfolio Plan (Custom)**: Tailored for property management groups with 10+ properties, multi-property branding, priority onboarding, and dedicated account support.

## Key Links & Resources

- [Traverse Concierge Home](https://traverseconcierge.com.au/): Main platform overview, interactive ROI calculator, live guest compendium demo, and host onboarding.
- [XML Sitemap](https://traverseconcierge.com.au/sitemap.xml): Primary sitemap indexing platform pages and curated Australian tour experiences.
- [Tours Sitemap](https://traverseconcierge.com.au/sitemap-tours.xml): Comprehensive index of bookable regional tours and brochures.
- [Products Sitemap](https://traverseconcierge.com.au/sitemap-products.xml): Comprehensive index of bookable experience products.
- [Privacy Policy](https://traverseconcierge.com.au/privacy.html): Privacy policy compliant with the Australian Privacy Act 1988 (Cth).
- [Terms and Conditions](https://traverseconcierge.com.au/terms.html): Platform terms for hosts, guests, stay add-ons, and tour bookings.
- [Refund Policy](https://traverseconcierge.com.au/refund.html): Cancellation and refund policy aligned with Australian Consumer Law.
- [AI Concierge Disclaimer](https://traverseconcierge.com.au/ai.html): Transparency and accuracy notice regarding the 24/7 AI Digital Concierge.

## Contact & Support

- **Website**: https://traverseconcierge.com.au
- **Support Email**: hello@traverseconcierge.com.au
- **Region**: Australia (Cairns, Port Douglas, Great Barrier Reef, Whitsundays, Gold Coast, Sydney, Melbourne, Byron Bay & nationwide)